Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Order cutoff time is 8:00 PM EST. Please allow additional processing time during peak periods or promotions.

Estimated delivery time within the United States is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, or unforeseen circumstances.

No, we currently only offer shipping within the United States.

We ship from our international fulfillment centers to provide you with the best prices.

Any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible if the order has already been processed or shipped.

If your order has not arrived within 35 days from the shipping date, you may be eligible for a full refund. If a package is confirmed lost, a refund will be issued. Please contact us at info@velvet-vogue.com for assistance.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are processed securely through encrypted payment systems.

To start a return, please email info@velvet-vogue.com. Return requests must be approved before items are sent back. Please see our Refund & Return Policy for full details.

Please contact us right away with your order number, clear photos of the item and a short description of the issue. The item must be returned before a refund is processed; a replacement can be sent instead on request.

Refunds are issued to the original payment method, typically within 7 business days after the returned item is received or a cancellation is approved.

Email us at info@velvet-vogue.com or use our contact form. We reply to every email within 8 hours.

Your privacy and security are a top priority. We use secure payment systems and handle all personal data in accordance with applicable United States privacy laws, including the CCPA where applicable. Read our Privacy Policy.